Free WSA Practice Questions

Question 1

An associate who has performed well for two years has missed several task deadlines over the past three weeks. Which action would be MOST effective as a first step?

Accepted Answer

Meet privately with the associate to ask what has changed and agree a specific next step

Answer

Issue a written coaching so that the pattern is documented before it escalates further

Answer

Reassign the associate's tasks to a stronger performer until their performance recovers

Answer

Raise the importance of meeting deadlines with the whole team at the next huddle without naming anyone

Question 2

A team lead notices an associate performing a task incorrectly in an aisle during a busy Saturday, with customers nearby. Which response would be LEAST effective?

Accepted Answer

Correct the associate right there in the aisle so the error stops immediately and nearby associates learn from it

Answer

Step in to help complete the task correctly, and then discuss the proper method privately with the associate once the rush has eased

Answer

Ask the associate to step away from the customer area for a brief word

Answer

Note what you observed and raise it at the earliest private opportunity during that shift

Question 3

An associate privately tells a team lead that they saw a coworker place unpaid merchandise into their personal bag. What should the team lead do FIRST?

Accepted Answer

Report what was described to Asset Protection and store management without confronting anyone

Answer

Speak with the accused associate privately to hear their account before taking any further action

Answer

Increase observation of the associate over the next few shifts to gather more information first

Answer

Ask the reporting associate to put what they saw in writing before deciding what to do next

Question 4

A team lead returns from break and is made aware of all four situations below at the same time. Which should be addressed FIRST?

Accepted Answer

A liquid spill has been reported in a main aisle where customers are walking

Answer

A customer at the service desk has been waiting several minutes to discuss a damaged item

Answer

An associate has arrived late for the second time this week and is now clocked in

Answer

A staffing report the store manager requested is due before the end of the shift

Question 5

A department's in-stock rate improved from 92% to 95% over four weeks. Which statement about that improvement is MOST accurate?

Accepted Answer

The in-stock rate improved by 3 percentage points

Answer

The in-stock rate improved by 3 percent

Answer

The in-stock rate improved by 3.3 percentage points

Answer

The in-stock rate improved by 95 percent of its previous level

Question 6

An associate asks a team lead a question at the start of a shift. The team lead does not have the answer immediately, but follows up with a response before the shift ends. This BEST reflects which Walmart practice?

Accepted Answer

The Sundown Rule

Answer

The Open Door

Answer

The 10-Foot Rule

Answer

The Grass Roots Process

Question 7

An associate bypasses their team lead and raises a scheduling complaint directly with the store manager. Which response by the team lead would be LEAST appropriate?

Accepted Answer

Let the associate know that concerns about your department should come to you first before going above you

Answer

Reflect on whether anything in your own approach made the associate hesitant to raise it with you

Answer

Review the scheduling decision yourself to determine whether the associate's concern has merit

Answer

Cooperate fully with any review the store manager conducts and make no change to how you treat the associate afterwards

Question 8

An associate correctly refuses a customer request based on store policy. The customer escalates to the team lead, who agrees the associate applied the policy correctly. Which response is MOST effective?

Accepted Answer

Explain that the associate applied the policy correctly and offer what you can do within policy

Answer

Grant the customer's request on this one occasion, and afterwards explain to the associate why an exception was appropriate

Answer

Tell the customer you will need to check with a manager before you can give them an answer

Answer

Ask the associate to explain the policy to the customer again in your presence

Question 9

An associate refuses an age-restricted sale because the customer cannot produce valid identification. The customer is a regular shopper the team lead recognizes, and demands that the team lead override the refusal. What should the team lead do?

Accepted Answer

Support the associate's refusal and explain that identification is required for every such sale

Answer

Complete the sale, since the team lead personally knows the customer is over the required age

Answer

Ask the customer to return with identification, and complete the sale for them if they cannot

Answer

Escalate to the store manager so they can decide whether an exception is appropriate here

Question 10

On the work-style section of the assessment, a candidate notices several statements that ask about the same tendency in slightly different wording. What is the section MOST likely measuring by repeating the idea?

Accepted Answer

How consistently the candidate describes the same tendency across the assessment

Answer

Whether the candidate reads carefully enough to notice repeated content

Answer

The candidate's knowledge of Walmart's written policies and procedures

Answer

Whether the candidate can complete a long assessment without losing focus or attention

Free WSA Practice Questions

Domain 1: Work with Associates

Question 1

Question 2

Domain 2: Manage Your Area

Question 3

Question 4

Domain 3: Manage Your Day

Question 5

Domain 4: Tell Us Your Story

Question 6

Domain 5: Describe Your Approach

Question 7

More WSA practice questions

Question 8

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